Professional Services Engineer - Singapore

To apply, please submit your application online at https://www.arcfra.com/careers.

Arcfra is a Singapore-headquartered IT innovator that simplifies on-premises enterprise cloud infrastructure with its full-stack, software-defined platform. In the cloud and AI era, we help enterprises effortlessly build robust on-premises cloud infrastructure from bare metal, offering computing, storage, networking, security, backup, disaster recovery, Kubernetes service, and more in one stack. Our streamlined design supports various workloads like traditional VM, container and K8S, AI/ML as well as VDI desktops.

To learn more, please visit: https://www.arcfra.com/

We are seeking an experienced Professional Services Engineer to deliver enterprise infrastructure projects based on Arcfra’s full-stack cloud platform. You will translate customer requirements into deployable technical solutions and ensure successful delivery from planning through production go-live, including deployment, migration, integration, validation, knowledge transfer, and handover.

Lead or participate in end-to-end delivery of Arcfra Enterprise Cloud Platform projects.
Conduct technical discovery, environment assessments, deployment-readiness reviews, and solution workshops with customers.
Develop implementation plans, low-level design documents, runbooks, test plans, migration plans, rollback plans, and handover documentation.
Install, configure, validate, and optimise platform components across compute, storage, networking, virtualization, observability, backup, and disaster recovery.
Design cluster configurations that meet workload, availability, performance, capacity, network, and security requirements.
Deliver virtualization and private-cloud projects, including VM provisioning, HA, live migration, virtual networking, storage configuration, and lifecycle management.
Support VMware replacement and migration initiatives, including assessment, planning, execution, validation, and cutover support.
Implement backup, replication, disaster recovery, and business-continuity capabilities aligned to agreed RPO and RTO objectives.
Perform system validation, functional testing, performance verification, failover testing, and acceptance testing.
Identify technical risks, dependencies, environment gaps, and operational constraints early and provide mitigation recommendations.
Deliver administrator training, technical handover sessions, and operational best-practice guidance.
Support project managers with status updates, technical issue tracking, schedules, and customer communications.

Virtualization and Cloud Infrastructure

Strong hands-on experience with KVM, VMware vSphere, OpenStack, HCI, private cloud, or comparable enterprise virtualization platforms.
Solid understanding of hypervisor architecture, VM lifecycle management, virtual networking, HA, live migration, resource scheduling, templates, snapshots, and workload placement.
Experience with VMware migration, modernization, or replacement projects is highly desirable.
Good understanding of CPU, memory, NUMA, virtual disks, virtual NICs, resource overcommitment, workload isolation, and performance considerations.

Storage and Hyperconverged Infrastructure

Strong knowledge of block storage, file storage, distributed storage, and hyperconverged infrastructure architecture.
Experience with capacity planning, performance planning, fault-domain design, storage networking, and resilience design.
Understanding of replication, striping, snapshots, cloning, thin provisioning, data rebuild, and data-protection concepts.
Ability to analyse IOPS, throughput, latency, queue depth, disk utilisation, and workload characteristics.
Familiarity with NVMe, SSD, HDD, all-flash, hybrid storage, RAID, and JBOD configurations.

Networking, Security, DR, and Automation

Strong understanding of TCP/IP, VLANs, routing, bonding/LACP, MTU, ACLs, firewalls, and network troubleshooting.
Experience designing management, storage, migration, backup, and business networks for enterprise infrastructure.
Familiarity with virtual switching, distributed virtual switches, overlay networking, traffic isolation, and micro-segmentation.
Knowledge of RDMA, RoCE, SR-IOV, multi-NIC bonding, and bandwidth aggregation is advantageous.
Strong understanding of backup, restore, replication, failover, failback, DR testing, and RPO/RTO principles.
Comfortable with Linux command-line tools and Shell scripting; Python, Ansible, REST APIs, JSON, YAML, or automation experience is advantageous.

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related discipline; equivalent practical experience will also be considered.
5+ years of experience in enterprise infrastructure delivery, virtualization, private cloud, HCI, storage, data centre, or cloud platform implementation.
Demonstrable experience delivering at least two enterprise infrastructure projects involving deployment, migration, upgrade, disaster recovery, or platform modernization.
Customer-facing technical consulting, professional services, implementation engineering, or systems-integration experience is preferred.
VMware VCP, RHCSA/RHCE, CCNP, HCIP, cloud, or storage certifications are advantageous.
Experience with financial services, public sector, manufacturing, retail, healthcare, telecommunications, or large-enterprise customers is a plus.

Strong customer engagement and technical consulting skills.
Ability to manage technical workstreams independently within a broader project team.
Structured approach to problem solving, risk assessment, testing, implementation, and documentation.
Ability to clearly communicate architecture, technical decisions, trade-offs, risks, and outcomes.
Strong ownership mindset and ability to work within project timelines and production change windows.
Effective collaboration with Sales, Solution Architecture, Project Management, Customer Support, Product, Engineering, and partners.
Willingness to travel within APAC region based on customer and project requirements.