At Arcfra, our mission is to build pioneering cloud and AI infrastructure that empowers innovation. To support successful project delivery, we have established a comprehensive post-sales support system. Our commitment includes:
- We commit that all products supplied meet standard quality requirements.
- Product support
- Arcfra Enterprise Cloud Platform
- Arcfra Cloud Operating System
- Arcfra Block Storage
- Arcfra Operation Center
- Arcfra Virtualization Engine
- Arcfra Network Service
- Arcfra File Storage
- Arcfra Backup and DR
- Arcfra Kubernetes Engine
- Arcfra Migration Tools
After purchasing our products, users can access two types of maintenance and support services from Arcfra:
Production Support Plan
Production Support Plan is designed for general production.
Mission Critical Support Plan
Mission Critical Support Plan is designed for critical production in which failure would cause an entire or part of applications or businesses to grind to a halt. In this scenario, the requirements for response time and resolution of system issues are more stringent. This plan also places great emphasis on the service experience. Direct support from senior-level engineers and root cause analysis, when needed, are included in this type of support service.